We have effectively been conned out of £297 and even then we will receive tickets which will not be accepted to gain entry to the venue. They have stolen £473 from us. My husband and I bought tickets for our daughter who is crazy for Ed Sheeran from Vivagogo last weekend. They were the top of the Google list and assumed it was very much OK. We had no idea they were a secondary site until I read a BBC news article. We paid nearly £300 per ticket. Now we are really worried that our tickets are worth nothing and we will have a very disappointed daughter. We have no idea what to do next. I've been trying to buy 4 seated tickets for the Ed Sheeran tour. I set 3 devices up for 3 different sites to maximise my chance of getting said tickets. I tried for the first date, then 2 more were announced and finally a further date a few days later.
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They would not accept the tickets that were printed at the door as there was no barcode on them. A kind lady working there took my details to try and reprint them however she said the tickets had no barcode. They refused entry and we had to purchase new tickets. Viagogo don't accept this and won't reimburse., I've been trying to get this sorted with a website called Resolver however no luck. I paid over 300 euros for those first tickets. I don't want to drop this however I don't know where to go with it now. I have looked at ticket prices and have been put off buying because of the ridiculous cost and that tickets are 'sold out' within minutes, forcing people to look at the secondary market. Instead of trying to use complicated electronic means to defeat the touts, the answer is so simple - the Government needs to introduce legislation that makes it illegal to sell tickets and other goods other than at face value before and including the date of the event.
On March this year I booked three tickets from Viagogo to see Celine Dion at SSE HYDRO on August 5.This was a treat for my wife and daughter. I had never done this sort of thing before so I'd never heard of Viagogo and now I wish I hadn't. Much to my astonishment I was charged £635.55 or £211.85 per ticket. Being so naive I thought that was the correct price and didn't cause a fuss. That was until months later when I received the tickets by post and was stunned to see the actual price was £65 per ticket plus an £8.80 booking fee per ticket. Total price £73.80 per ticket. Australia thinking the ticket price was the official price, when I seen my credit card statement I checked the official ticket price and they had ripped us for $180 that 90 pound. I tried to complain and get a refund I could not get in contact with them.
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